U.S. · Remote support

Friendly help for your computer, phone, and the tech in your life

Slow PC, confusing email, Wi‑Fi drops, printers, Zoom, passwords, or “I just wish someone would show me”—we work with you calmly, in plain language. Same engineering team that builds serious software for clients; we bring that patience to your kitchen table or office.

Call free to discuss

304-753-3302

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Honesty Software · custom software & IT support · you choose browser sharing, a scheduled session, our desktop app, or a simple phone call.

How we help you

Follow these steps in order—or skip to whatever fits. Large type on purpose.

1

Account & Honesty Connect

A free account lets you download Honesty Connect for full desktop remote assistance (same login as this site).

Create account Sign in
2

Browser screen share

On a phone or computer, your technician can send a private link—no install. You share your screen and talk; we guide you. Great when you’re on mobile Safari or Chrome.

Your tech creates the link from their admin tools. You only open what they send you.

3

Schedule a paid session

Pick a date and time, pay securely online, and get email confirmation and reminders. Best when you want dedicated time for training, cleanup, or a stubborn problem.

Checkout not configured on this server—please call us.
4

Message or call

Prefer not to book online? Use the contact form or call 304-753-3302.

What happens after you book

  1. You pay through Stripe (secure checkout).
  2. We email you with your session link and what to expect.
  3. At session time, open the client link, allow microphone and screen share, or use Honesty Connect if we agreed on that.
  4. Hands-on mouse control (if needed) uses Quick Assist or Honesty Connect—not the browser alone.

Book your remote IT session

One-time session fee: $20. You’ll get reminders before we start.

Online payment isn’t set up on this server yet. Call 304-753-3302 or use the contact form below.

Contact us instead

No obligation—tell us what’s going on. We’ll follow up.

Or call 304-753-3302

For many sessions, only the browser is enough (we send you a link). For deeper desktop help, we may ask you to install Honesty Connect (free with your account) or use Windows Quick Assist.

That’s exactly who this is for. We go step by step, repeat as needed, and never talk down to you.

You start sharing only when you choose. Don’t show sensitive information you’re not comfortable sharing. Remote work is covered in our IT support terms.

Modern browsers on iPhone and Android often support screen sharing for support calls. If yours doesn’t, we’ll use a computer or another approach.

Accounts & liability

Registering or signing in requires accepting our IT support & liability terms—assumption of risk, capped liability, and indemnification—as well as our general terms and privacy policy.

We often help with

  • PC tune-up, updates, disk space, “why is it slow?”
  • Email, calendars, Microsoft 365, Apple accounts
  • Printers, scanners, home or office Wi‑Fi
  • Phones, tablets, smart TVs, and general life-tech questions

Browser vs. full control

The browser is for seeing your screen and voice/chat. If we need to move your mouse, we’ll use Quick Assist, Honesty Connect, or another tool you approve—never a mystery download.